DEAS Computer Support

June 16, 2000

There is a new system for calling in a problem to the DEAS computer support group. The system is a "trouble ticket" system initiated either by electronic mail or telephone.

1. Send e-mail to help@deas.harvard.edu. Your problem will be entered into the system and you will receive an automated response.
   • If you can't email please call 495-9050.
   • December 3, 2001 In either case, include your building name, room number and phone number in the report.
2. When your problem report is in the system you can view it and all others as well as status reports at: http://wwwpt.das.harvard.edu/cgi-bin/webrt.cgi
3. When your problem has been resolved it will be so marked on the web page and a message will be sent to you.